Travel Information

Service To The Airport

When a METROLift passenger travels out of town, a long-distance call would be necessary to schedule his or her trip home from the airport. To avoid this expense, riders can send details of their trips in writing and mail to:

METROLift
c/o Scheduling Department
P.O. Box 61429
Houston, TX 77208-1429

These written reservations must contain the passenger’s name, home address, airport, airline, flight number and arrival date/time. The estimated scheduled pick-up time will be one hour after the passenger‘s scheduled flight arrival time.

Pick up will occur at the curb of the baggage claim area operated by the passenger’s airline. To confirm these arrangements, a rider can call Monday-Friday, 713-225-0119 (TDD 713-652-8969) between 10 a.m. and 5 p.m. on the last business day before his or her arrival date. 

Traveling In Other Cities

Your METROLift ADA I.D. allows you to access paratransit services operated in other U.S. cities. Call the transportation service in the city you plan to visit in advance for more information about this opportunity.

Out-Of-Town Visitors

ADA certified visitors might be eligible for METROLift services. They must furnish METROLift with a copy (front and back) of their ADA I.D. card(s) or a letter of eligibility from their transit service provider at least five days before scheduling their first trip. Also, they must send a money order for the number of trip tickets they will need or purchase the tickets when they arrive in Houston.

Lost & Found

If you leave an item on a METROLift vehicle, call METRO Lost and Found at 713-658-0854. Items will be held for only 30 days.

If your METROLift ADA I.D. card is lost or stolen, you must go to our METROLift headquarters at 5700 Eastex Frwy and fill out an affidavit. The affidavit will be turned into our Treasury department. The lost pass will be deactivated or turned off and you will be issued another pass. The eplacement pass is $15.00. No more than three replacement cards will be issued. 

METROLift Designated Stops At Major Locations

At frequently visited public places (like schools, shopping centers and hospitals) with multiple entrances, METROLift has installed designated METROLift stop signs where patrons and drivers can meet. Be sure you’re at the METROLift sign so the driver can see you. This practice helps our drivers locate all patrons at that stop, making sure that no one is left behind.tops at major locations.